Innovation in our hospital ward assistant service model experience.docVIP

 PAGE \* MERGEFORMAT 10 Innovation in our hospital ward assistant service model experience [Keywords:] care; jobs; Innovation The development of large general hospital, not only is medical technology, physician-patient relationship need to be carefully constructed. Some large hospitals and medical technology in technology arrogant worship lost “a patient-centered” and “people-oriented” core concept . City of Nanjing Medical University First Hospital ward assistants Huai’an practice, effective communication physician-patient relationship, is an innovative post hospital care, is a new career choice. A background of innovation and ward assistants Huai’an First Affiliated Hospital of Nanjing Medical University is a three A-level general hospitals, 2009, doors, emergency patients to 115 million passengers on 50,000 patients. In the face of so many service people, past the traditional, integrated service model has been difficult to meet high-volume, high standards and high requirements of the service changes in the situation. this hospital on the ward service model innovation, and explore a “ward assistant” service models, more than two years , the community, patients and staff within the hospital, especially a doctor’s approval. 2, the definition of ward assistants The so-called “ward assistant” is every ward in the hospital set up a high qualification, and with high professional quality, strong language and communication skills of nurses, to perform full-time service monitoring in the ward, patient communication Strategic decisions, patient guidance, and so regular visits to hospital work, a new set for hospital nursing positions by patients as “intimate butler” [1]. 3, the social effects of the existing ward assistants Early August 2009, the hospital association in the province of Jiangsu Province Hospital Management Group in the Association, led by New Tang Wei, a special trip to the city for a hospital to “ward assistant” service model fo