Reasons disputes outpatient infusion care and prevention strategies_0.doc

Reasons disputes outpatient infusion care and prevention strategies [Abstract] Objective To study outpatient infusion room nurse-patient disputes the reasons for its preventive measures. Methods A retrospective survey in our hospital from 2008 to 2009, 20 cases of outpatient infusion room care disputes, the analysis of its causes, explore countermeasures. The results enhance the safety awareness of nurses Improving the nursing safety measures is to prevent safety hazards important measures of nursing disputes. Conclusion careful analysis of the causes of nursing disputes, the Department of effective measures, nurse-patient disputes can be effectively prevent and promptly resolve the. [Keywords:] outpatient infusion room; care disputes; preventive measures As people’s living standards improve, the legal system enhanced, nurses, patients and their families on the technical level and a higher quality of care requirements. In the outpatient infusion room work is often characterized by unit of time infusion of more focus on patients, and patients urgently want to get priority service. or between nurses and patients prone to disputes between patients, leading to care disputes, are as follows. 1 Classification of nursing dispute Our January 2008 ~ December 2009, a nursing dispute 20, the sum of 5 areas: (1 attitude 1, 5%, (2 overall quality of five nurses, 25%, (3 laws consciousness is not strong one, accounting for 5% (4 errors in an accident, accounting for 5%, (5 charges 11, 60% 2 Analysis of nursing disputes 2.1 The core of the attitude of care is to achieve the comprehensive care to meet the needs of the people expected. However, some nurses lack of good service consciousness and service art, the negative attitude to the work, the performance of rigid attitude, facial expressions cold not a correct understanding of self, pay attention to their self-cultivation, and sometimes even barbed language, export wounding, intensified the conflict between n