持续服务质量改进在降低急诊护理风险中的应用.pdfVIP

埠医4归者 2014 年4 月第21 卷第4 期 .511. ·论著· (护理研究) 持续服务质量改进在降低急诊妒理风险中的应用 李意良 (湖南省湘潭市第一人民医院，湖南湘潭 411101 ) [摘要] 目的探究并分析持续服务质量改进在降低急诊护理风险中的应用。方法选取自 2012 年 3 月至 2013 年 3 月我院急 诊室护士30 例，将其作为研究对象，随机分为两组，即观察纽和对J照纽，每纽 15 例。对观察纽护理人员对其进行持续服务质量 改进培训，对照组仅进行基础培训。对比两组护理人员工作效率和护理风险发生率的情况。结果观察组护理过程中护理风险率 为 46.67%，对J照纽护理过程中护理风险率为 80.00%，观察组明显低于对照纽;两纽护理人员培训后的 SAS 及SDS 评分较护理前 明显降低，且观察组降低的幅度更大;观察组护理人员文书书写时间及交接班时间明显较对照纽护理人员缩短，而每日节省的交 接班时间明显较对照纽长，观察纽护理人员护理工作效率明显高于对照组， P0.05 ， 具有统计学意义。结论持续服务质量改进 在降低急诊护理风险中具有很好的作用，值得在临床上广泛应用。 [关键词] 持续服务质量改进;急诊护理风险;应用 中图分类号: R47 文献标识码: A doi: 1O.3969/j.issn.1674-4659.2014.04.0511 AppHcation of Continual Improvement of Service QuaHty in Reducing the Risk of Emergency Nursing Ll Yiliang (Xiangtan ] People s Hospital, Xiangtan 411101, China) [Abstract] Objective To study and analyze the application of continual improvement of service quality in reducing the risk of emergency nursing. Methods From March 2012 to March 20日， 30 emergency n町ses 仕om our hospital were selected and randomly divided into two groups, with 15 nurses in each group. The observation group was given training in the continual improvement of quality service while the control group only received basic training. Work efficiency and incidence of nursing risks of the two groups were compared. Result旨 The rate ofnursing risk ofthe observation group was 46.679奋， remarkably higher 世1an that of the con位。1 group (80.00%).ηle grade of SAS and SDS after training in the two groups was obviously lower than that before training. The decrease in the obse