人力资源管理5(双语).pptVIP

BEHAVIOR DYNAMICS member communications conflict resolution trusts building establishing norms handling difficult members diversity awareness team development stages team issues/concerns team benefits features of good teams negotiations PROCESS DYNAMICS meeting skills problem solving brainstorming decision making negotiation skills goal setting presentation skills process analysis task evaluation customer/vendor analysis project planning information management creativity Source: George Bohlander and Kathy McCarthy, “How to Get the Most from Team Training,” National Productivity Review, Autumn 1996 25-35. Team Training Skills Team Training Orientation A formal process of familiarizing new employees with the organization, their jobs, and their work units. Orientation A successful orientation should accomplish four things for new employees: Make them feel welcome and at ease. Help them understand the organization in a broad sense. Make clear to them what is expected in terms of work and behavior. Help them begin the process of becoming socialized into the firm’s ways of acting and doing things. Items for an Orientation Packet Company history Copy of specific job goals and descriptions List of unique terms in the industry, company, and job Organizational publications Telephone numbers and locations of key personnel Performance appraisal forms and procedures List of on-the-job training opportunities Items for an Orientation Packet Safety and emergency procedures Policy handbook Current organization chart Map of facility Union contract List of holidays List of employee benefits Sources of information Insurance plans * * * * * Training can be defined as any procedure initiated by an organization to foster learning among its members. The primary purpose of a training program is to help the organization to achieve its overall objectives. U.S. businesses spend over $52 billion a year on training. To make sure that such an investment in traini