国际酒店管理制度(中英文).pdfVIP

ABOUT THE HANDBOOK 关于员工手册 This handbook has been prepared as a guide to help you with the basic philosophy of our organization. 本入职培训手册将帮助您了解我们的理念和基本要求。 From time to time, we revise thisbooklet to keep abreast of changes, butwe cannot republish thisbookleteach timeachangeoccurstherefore,somematerialmaybecome obsoletewithout prior notice to you .If any information contained in thisbooklet is in conflict with information published at a later date within the company, the information contained in those bulletins, policies, etc, will prevail. As the contentsof thisbooklet change theywillbeposted.You are solely responsible for regularly updating your own handbook. 我们一直在努力争取给您提供最新信息，但由于一些不可估算的因素，本手册将根据您所工 作的具体地点在一些细节上做出未有事先通知的变更，手册信息内容以最新变更的如公告、 政策等中的内容为准。本手册的内容变化是将公布于众。请您确有其事保自己已经得到了这 些重要的变更信息。 We reserve the right to modify, change, disregard, suspend or cancel at any time ,withoutwritten or verbalnotice, allor any part of thehandbook’scontents as circumstances may require. 我们保留在没有提前见面或口头通知的情况下对本手册进行全部或者部分更改、变更、删除 和解除的权力。 MESSAGE FROM THE GENERAL MANAGER 总经理致辞 Dear Valued associate. 亲爱的同事： On behalf of the Management Team, “Welcome to the Banyan Tree Lijiang!” 我谨代表管理层热忱欢迎您加入丽江国际大酒店! It givesme great pleasure to officially welcome you to our big family-Banyan Tree Hotels and Resorts. Our company consists of 8 Banyan Tree Hotels, 4 Angsana Hotels and 3 Colors of Angsana Hotels, as well as Spas and Galleries, which are integral parts of the company.We are going to open another 5 Banyan TreeHotels in the next 24months and become with this a real global company with hotels in all countries. 在此，我非常荣幸的欢迎您加入我们的大家庭悦榕度假酒店集团。集团旗下现有8间悦 榕品牌酒店，4间悦榕品牌酒店，3间悦椿绚丽色彩品牌酒店，若干SPA 以及精品屋。在未 来的2年之内，集团还计划开设另外5间悦榕品牌酒店，至此我们将成为在全世界拥有产为 的真正的国际性连锁酒店集团。 Wetakegreatpride inallwedoforourproperties,ourguestsandmost importantly, our associates. Because you are the oneswho really make the difference and ensur