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组织智能引领企业走向成功的法宝(Key to the success of enterprises leading intelligent organization)
组织智能引领企业走向成功的法宝(Key to the success of enterprises leading intelligent organization)
The organization is the organization to mobilize the power of all the intelligent wisdom, help to achieve the mission of wisdom. Organizational intelligence is composed of 7 key components: strategic vision, mission and common desire for change, will (heart), alliance and knowledge configuration and performance pressure. Each dimension of organizational intelligence is a feature, rather than a set of actions or a particular mode of operation.
Strategic vision: to define the fate of dream
No sense of purpose and sense of direction of the organization is impossible to mobilize the other 6 dimensions. The strategic vision is in the position, he asked the organization leader can clearly describe the concept of a successful, and when necessary to revise this concept.
Esther Scandinavian Airlines (for example SAS, Scandinavian Airline System), it became the darling of the aviation industry in the early 1980s. In 1980, chief executive of charismatic leaders in Sweden Jan Carlzon as SAS, under his leadership, many real time service of high quality to provide daily process based on SAS (Moments of Truth) management to create an excellent customer experience, SAS to achieve a comeback! The company out of the $8 million loss quagmire successfully achieved sales revenue of $2 billion, a net profit of $1 million of good results. At the same time, Continental Airlines other losses totaling $about 2000000000. SASs success to become a world-class Airlines worthy of the name.
The strategic vision SAS is built on the basis of the concept of service management on.
Common mission: make concerted efforts to promote the common cause
Pull together in times of trouble to create a strong sense of collective. When the enterprise all or most of the employees understand the mission of the enterprise, and understand their roles in business success in the role, then they will work together to achieve business obj
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