餐桌礼仪Western Dining Etiquette.pptVIP

餐饮服务应用（一）：基础 Food And Beverage Application I-Basic 5 September 2010 November 2012 餐饮服务应用（一）：基础 Food and Beverage Application I-Basic Page *of27 WESTERN DINING ETIQUETTE西餐用餐礼仪 Scope 目录 Business Etiquette Protocol 商务礼节和礼仪 Small Talk 闲聊 Arrival Seating 到达和就坐 Basic Table Manners 基本餐桌礼仪 The ten golden rules 十条黄金法则 Menu composition 菜单构成 Food Wine Harmony 食物与葡萄酒的协调 How to handle tricky foods 怎样掌握棘手食物 Business Etiquette Protocol 商务礼节和礼仪 Understanding the handshake 了解握手 Using titles and correct forms of address 使用头衔和正确的称呼语 Exchanging business cards 交换名片 Valuing time 珍惜时间 Honoring space issues 尊重私人空间 Small Talk 聊天 ? Balance of Qs and As 问题与回答的平衡 ? Acknowledgement responses 确认响应回应 ? Show 显示 - Genuine interest 真的感兴趣 - Give-and-take on information 交换信息 - Basic courtesy and manners 基本的礼貌和礼仪 Dining Protocol – Arrival 用餐礼仪-到达 10 minutes before 10分钟以前 Check everything is in order 核对每一件事都恰当 Find out waiters name 找出服务员的名字 Dining Protocol 进餐礼仪 Reservation checklist 预定单 Number of pax 人数 Time, day date 时间和日期 Smoking or non-smoking 吸烟与非吸烟 Contact number 联系电话 Exact location 准确位置 Parking 停车 Confirm day before 一天前再次确认 Aperetif 开胃酒 BEST 最好的 ? Whit