APQC最新流程分类目录 APQC+Process+Classification+Framework+(PCF)+-+Cross+Industry+-+PDF+Version+5.2.0.pdfVIP

PROCESS CLASSIFICATION FR AMEWORKSM THE FRAMEWORK FOR PROCESS IMPROVEMENT Experience shows that the potential of benchmarking to drive dramatic OPERATING PROCESSES improvement lies squarely in making out-of-the-box comparisons 1.0 2.0 3.0 4.0 5.0 and searching for insights not typically found within intra-industry Develop Develop Market Deliver Manage paradigms. To enable this beneficial benchmarking, the APQC Process Vision and Manage and Sell Products Customer and Products and Products and and Service Classification FrameworkSM (PCF) serves as a high-level, industry-neutral Strategy Services Services Services enterprise process model that allows organizations to see their business processes from a cross-industry viewpoint. MANAGEMENT AND SUPPORT SERVICES This cross-industry framework has experienced more than 15 years of creative use by thousands of organizations worldwide. The PCF 6.0 Develop and Manage Human Capital provides the foundation for APQC’s Open Standards BenchmarkingSM 7.0 Manage Information Technology database of performance metrics, the largest of its kind in the world, and for the work of its advisory council of global industry leaders. The