Service Assurance Warranty (SAW) - ATT Wholesale 服务保证保修（SAW）- ATT批发.pptVIP

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Service Assurance Warranty (SAW) - ATT Wholesale 服务保证保修（SAW）- ATT批发.ppt

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Private/Proprietary: Not for Use or Disclosure Outside BellSouth Except Under Written Agreement Service Assurance Warranty (SAW) Purpose To provide customers with an understanding of Service Assurance Warranty (SAW) credits, how they are applied and how they will appear on the customer’s bill FCC tariff section 2.4.4 Service Interruption Defined A service is considered interrupted when: it becomes unusable due to failure of a facility component used to furnish service the protective controls applied by BellSouth result in the complete loss of use of the service by the customer Intent This commitment by BellSouth enables customers who experience service interruptions in access transport services to receive a credit for a percentage of their monthly recurring charges When does a Service Interruption Begin and End The start of a service interruption period begins the moment the customer reports the service interruption to BellSouth The customer is responsible for isolation of the trouble and BellSouth is in cooperative testing until the correct circuit ID is provided The interruption period ends once the service is operative Tickets put in a delayed maintenance state for issues such as no access have the service interruption period reduced by the amount of time the ticket was in delayed maintenance Applicable Products SMARTRing? Systems SMARTRing? Interfaces LightGate? Service SMARTPath? Service SPA DS1 Service SPA DS0 Service DDAS Service Analog Video Telegraph How Credit Allowances are Applied How Credits are Applied In no case shall the credit allowance for an interruption or for a series of interruptions exceed the monthly rates or the assumed minutes of use charge for the service interrupted in any one monthly billing period SMARTRing? System Outages The credit shall equal the total of all the monthly charges for the service provided, however, no more than one credit shall apply per any given rate element for any given month regardless of the number of inter