高考英语大一轮高分计划之作文分类指导讲义：分类指导3 Word版含答案.docxVIP

投诉信是因为对服务、商品等不满而向诸如经销商、厂家、消费者协会等相关负责机构写的信件。写此类信的目的不仅仅是表达不满，更重要的是让对方了解并解决你所遇到的问题。因此投诉信的内容常常包括：1．反映问题。如商品或服务质量问题，问题的内容要明确而具体。2．说明由此问题所带来的不便。比如时间或精神上的损失等，内容要实事求是。3．提出解决方案，赔偿方法和方式等。所提出的要求应合理。4．结尾既要提出希望，比如要求对方尽快解决问题，同时又要为对方作出的努力表示感谢，这样对方才可能以积极的态度处理并解决你的问题。投诉信的语气要坚决，但用词应礼貌，不宜过分尖锐，叙述问题时用过去时态。常用语有：引言I am returning...which I bought from your store in...(time)．I am complaining about...发展This has put us to great inconvenience.Therefore, I am returning...and would greatly appreciate it if you could replace it.结尾We hope that you will understand our expectation of the compensation for our damaged goods.I would be grateful if this matter would have your immediate attention.Taking your excellent reputation into consideration, I am sure you will do everything possible to...假定你是李华，你在上周日搭乘102号公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下：1．说明司机的不文明行为(大声讲话、紧急刹车、态度粗鲁等)；2．希望尽快查清此事。注意：1.词数100左右；2．可适当增加细节，以使行文连贯。【审题导引】1．本文是对服务质量不满的投诉，因此，语气应肯定坚决，陈述的事实客观，应多用陈述句，避免用虚拟句，或表达个人看法的用词，如：I think, I imagine等。2．司机的问题是要重点突出的地方。事情发生的时间、地点应表达清楚；可以有具体的事例，以增加可信度。3．回忆事发的经过时，时态应为一般过去时或过去进行时；表达现在的想法应以现在时为主，因此，应灵活处理时态。【参考范文】Dear Sir， I am Li Hua. I am writing to complain about one of your bus drivers improper and rude behaviors. Last Sunday, I was taking No.102 bus whose driver not only kept on talking with a man loudly but also drove very fast. So some passengers advised him to concentrate on driving, but he didnt pay any attention. Whats worse, he drove even faster. Then another passenger couldnt bear it, asking the driver to keep the passengers safety in mind. But the driver stopped the bus so suddenly that all the passengers nearly lost their balance. However, he didnt apologize but said rudely “Its none of your business”．I sincerely hope you can investigate this incident and proper measures should be taken to prevent such an incident from happening again.Yours sincerely，Li Hua【词句品鉴】高级词汇improper; sincerely; investigate; incident精彩短语和关联词keep on doing; concentrate on; pay attention; whats worse; keep...in min