组织行为学（OB）.ppt

Chapter 1Introduction toOrganizational Behavior Stephen P. Robbins Objectives Define organizational behavior (OB) Describe primary behavioral disciplines contributing to OB Discuss three goals of OB Review challenges and opportunities for managers to use OB Objectives (cont.) Discuss why work force diversity is an important issue in management Explain how managers and organizations respond to employee ethical dilemmas Explain how knowledge of OB can help managers stimulate organizational innovation and change Organizational Behavior The systematic study of the actions and attitudes that people exhibit within organizations Systematic Study of Determinants of Employee Performance Actions or Behaviors Attitudes Actions or Behaviors Productivity Absenteeism Turnover Organizational citizenship Organizational Citizenship Behavior Helping others in the work team Volunteering for extra job activities Avoiding unnecessary conflicts Making constructive statements about workgroup and overall organization Attitudes – Job Satisfaction Possible link between satisfaction and productivity Satisfaction appears to be negatively related to absenteeism and productivity Humanistic responsibility to provide employees with challenging, intrinsically rewarding, and satisfying jobs Consciously coordinated social unit Composed of two or more people Functions to achieve a common goal or set of goals Formal roles define and shape the behavior of its members OB Encompasses Behavior in Diverse Organizations Manufacturing Service firms Schools Hospitals Churches Military units Charitable organizations Local, state, and federal government agencies Contributing Disciplines Micro (individual) Psychology Macro (group processes and organization) Sociology Social Psychology Anthropology Political Science Goals of Organizational Behavior Challenges and Opportunities Increasing age of typical worker More women and minorities in the workplace Requirements to meet global competition Severed l