医院门急诊科室培训医师开展人性化服务探索.docVIP

医院门急诊科室培训医师开展人性化服务探索 　　[摘要] 医院窗口单位门急诊科室服务是衡量医院社会服务水平的手段。当前医院门急诊医护过程中存在缺少人文关怀，就诊环境差，就医流程引导不足，排队时间长等问题。门急诊科室的医护人员医疗服务的人性化可以方便就诊患者，为患者提供更贴心的服务，提高医疗质量，满足患者生理及心理上的要求，提升民众幸福感。本文将就目前医院窗口单位门急诊科室服务所存在的问题进行探讨，如何改善和增强医疗服务的人性化。 　　[关键词] 医院；门急诊科室；人性化服务 　　[中图分类号] R197 [文献标识码] A [文章编号] 1673-7210（2018）02（a）-0146-05 　　Exploration of people-oriented service of resident physician in outpatient and emergency department 　　LIAO Shengwu1 CAI Wang2 LIU Jie2 　　1.Department of the Party General Branch of Outpatient and Emergency， Nanfang Hospital， Southern Medical University， Guangdong Province， Guangzhou 510515， China； 2.Department of Medical Education， Nanfang Hospital， Southern Medical University， Guangdong Province， Guangzhou 510515， China 　　[Abstract] The service of hospital window unit the outpatient and emergency department is a way to measure the medical social service level in hospital. Currently there are some problems exist in outpatient and emergency department such as the medical process lack of humanistic concern， poor treatment environment， the lack of medical guidance and the long queuing time. Humanity medical service in the outpatient and emergency department could convenient for patients， and bring more considerate service for patients， improve medical quality， meet the patients physiological and psychological requirements and improve peoples well-being. This paper will discuss the problems existing in the service of the outpatient and emergency department of the hospital window， and emergency department and how to improve and enhance the humane medical services. 　　[Key words] Hospital； Outpatient and emergency department； People-oriented service 　　人性化是医学进步不可或缺的重要组成部分，诺贝尔医学奖获得者S.E.Luria曾说过：“医学在本质上具有两重性，它既是一门科学，又是一门人学，需要人文精神的滋养。”医乃仁术，医学中的人文精神在古今中外都受到众多医学大师的重视。唐代医学家孙思藐在《千金要方》中提到：“凡大医治病，必当安神定志，?o欲无求，先发大慈恻隐之心，誓愿救含灵之苦”。西方医学之父希波克拉底曾说：“爱人与爱技术是并行的。”但在现实中往往只注重诊疗服务，而忽视了对患者的人文关怀，由此带来诸多抱怨，严重影响了医生执业环境，也影响着民众幸福感的提升。因此，医疗卫生事业从业者，必须要重视和思考，如何做到医学关怀与人文精神并重，给患者提供优质、方便、周到、温馨的人性化服务。