细节管理对供应室护理工作质量和护理人员改善作用.docVIP

细节管理对供应室护理工作质量和护理人员改善作用 　　【摘要】 目的：探讨细节管理对提高供应室护理管理工作满意度及护理人员风险识别意识的作用。方法：2012年1月-2013年1月在笔者所在医院供应室护理管理工作中实施细节管理，并与2011年1-12月行常规管理进行对比，分析细节管理服务模式实施前后患者对护理工作满意度、护理人员工作质量、风险事件发生率等方面的差异。结果：与实施前相比，实施后护理人员服务意识、安全识别能力、风险意识、工作责任心、解决问题能力、专科知识学习能力、专科操作能力均得到提高，差异有统计学意义（P0.05）。与实施前相比，实施细节管理后临床科室对供应室满意率显著提高，差异有统计学意义（P0.05）。与实施前相比，实施后物品光洁度不佳、异物、污迹、异味等风险事件发生率显著下降，而物品消毒合格率显著提高，差异有统计学意义（P0.05）。结论：在供应室护理工作中应用细节管理可提高患者对护理工作的满意度，提高护理人员工作质量，有利于减少护患纠纷的发生，有利于良好护患关系的建立。 　　【关键词】 细节管理； 供应室； 护理工作质量 　　中图分类号 R47 文献标识码 B 文章编号 1674-6805（2014）22-0076-03 　　The Improvement Effect of Detail Management on Nursing Quality and Nursing Staff of the Supply Room/LIU Qiong.//Chinese and Foreign Medical Research，2014，12（22）：76-78 　　【Abstract】 Objective： To investigate the effect of details management on the improvement of satisfaction of nursing management and the awareness of risk identification of the nursing staff.Method：The supply room were implementation details of the managemen from January 2012 to January 2013 and conventional management were implementation from January 2011 to December 2011.The implementation nursing job satisfaction，the quality of the nursing staff，risk event rates before and after implementation were compared.Result：The nursing service awareness，the ability to identify safety，risk awareness，sense of responsibility，problem solving skills，specialist knowledge and learning ability，specialist operational capabilities after the implementation were improved than before implementation（P0.05）.The rate of clinical departments of the supply chamber satisfaction after the implementation were increased than before implementation（P0.05）.The goods，foreign body， stains，odors and other risk events after implementation were significantly decreased than before implementation，while the qualified rate of disinfection items was improved，the difference was statistically significant（P0.05）.Conclusion：In the application of the supply room， detail management services can improve human patient satisfa