风险管理在内科护理中应用效果分析.docVIP

风险管理在内科护理中应用效果分析 　　doi：10.3969/j.issn.1007-614x.2014.12.99 　　摘 要 目的：研究风险管理在内科护理中的应用方法及其效果。方法：2011年4月起对本院30名内科护理人员进行风险管理培训，主要对其风险管理意识进行培训，以风险意识调查表、患者满意度以及医患纠纷投诉率作为判定标准。结果：培训前后护理人员有了明显的改变，主要包括对风险因素的普遍认识，对风险的整体认识，对待风险管理所做的行动取向以及对待风险管理的态度明显高于培训前，两者差异有统计学意义（P0.05），培训后患者满意度明显提高，医患纠纷投诉率明显减少。结论：实行风险管理培训对护理工作的展开有良好的效果，值得推广。 　　关键词 风险管理 内科护理 患者满意度 　　Analysis of the application effect of risk management in Department of Internal Medicine nursing 　　Li Zhen 　　The Second Peoples Hospital of Ningyang County，Taian City，Shandong 271411 　　Abstract Objective：To explore the application method and effect of risk management in Department of Internal Medicine nursing.Methods：30 nursing staff in Department of Internal Medicine received the risk management training from April 2011.The training content was mainly the consciousness of risk management.Evaluation standards were the risk consciousness questionnaire，patient satisfaction and the complaint rate of doctor-patient relationship.Results：After the training，the nurses had significantly changed，including the common understanding of risk factors，the overall understanding of risk，the action oriented towards risk management and attitude towards risk management.These were significantly higher than that before the training.The difference was statistically significant（P0.05）.After the training，the satisfaction of patients improved obviously，the the complaint rate of doctor-patient dispute decreased obviously.Conclusion：The implement of risk management training for Department of Internal Medicine nursing staff has a good effect on expanding nursing work，and it is worthy of promotion. 　　Key words Risk management； Department of Internal Medicine nursing；Patient satisfaction 　　资料与方法 　　本次风险管理培训课程开始于2011年4月，培训对象为我院内科护理人员30名，其中本科学历20人，大专学历10人；主管护师10名，护师6名，护士14名；年龄25～34岁，平均（26.4±3.2）岁。风险管理培训授课方式是进行相关的风险意识教育以及风险防范的相关培训，每周开课1次，整体风险管理培训共开课30周。 　　方法：培训方案包括以下几项：①风险管理基础理论培训：主讲人为我院护理部理论知识与实践经验达到相关水平的副主任护师。其讲解的有关内容具体包括内科护理人员的责任、内科护理人员如何实施相关措施、对重症患者急