如何了解你的客户资料.pdfVIP

How DO They Know Their Customers So Well? 如何了解你的客户？ Translated and reprinted by the permission of MITSloan. This article was originally published under the English title, “How DO They Know Their Customers So Well?”, by Thomas H. Davenport. Copyright © 2001 by MITSloan; all rights reserved. This translation, Copyright © 2010 by MITSloan. 该译文及其副本均经MITSloan 许可。本文原名为“How DO They Know Their Customers So Well?” ，作者为Thomas H. Davenport. Copyright 2001 归MITSloan 所有。 此译文之Copyright 2010 归MITSloan 所有。