三星东莞分公司的质量管理研究-工商管理专业论文.docxVIP

MBA学位论文作者：吴国华 MBA学位论文作者：吴国华 三星东莞分公司的质量管理研究 中文摘要 随着我国经济的快速发展，中国产品的质量问题越来越成为人们关注的焦 点。尽管近年来我国企业产品的质量得到了很大的提高，但在产品质量管理水平 方面，还是与欧、美、R、韩等国有较大的差距。质量问题己严重影响到企业的 综合竞争力，影响了我国企业在国际市场的占有率和影响力。 本文以韩资三星集团东莞分公司为例，详细分析了企业的质量管理的全过 程，包括品质管理部、开发部、制造技术部和设备技术部等技术部门以及生产运 作相关部门。三星东莞分公司质量管理的特点是通过各部门的全员参与，对生产 全过程进行质量管理。管理模式是以客户为中心，以高管为领导。运用系统的管 理方法，为决策提供事实依据，不断完善管理系统，保持与供应商的互利关系， 以高品质的产品让客户满意，最终目标是提高企业的产品品质和市场竞争力。 笔者通过对韩资三星集团东莞分公司的质量管理体系的研究，试图给我国同 类企业提供可参照的质量管理体系，从而提高企业的质量管理水平，为企业的更 好发展打下坚实的基础。 关键词：产品质量 质量管理 管理体系 改革创新 MBA学位论文作者：吴圉华 MBA学位论文作者：吴圉华 三星东莞分公司的质量管理研究 A BSTRACT With the rapid development of country’S economy，the issue of quality is more concerned about the focus，although the product quality of country’s has been enhanced lot，there is big gap with the quality ofEuropean，American，Japanese and Korean，the synthetic competitive ability of product has been affected by the quality issue，which is of enlarging the market and promoting the force of product。 The article is emphasized quality management of Quality control department，RD， Manufacturing technical department，Machine technical department,and the relevant department of Production operation．The Samsung’S subsidiary in Dongguan city manages quality through all employee participation and all processes，and focuses customer’S requirements．Under the leadership of high management，promoting the quality of product and the competitive market,the products satisfied by the customers manufactured with the method of flexible production through management of system and decision based fact，insisting continuous improvement and keeping the mutual benefit with supplier． With the study quality management of Samsung’S subsidiary in Dongguan city，Id like to find a method of quality management which could be referred by country’S enterprises，And thereby the level of quality management could be promoted，and the strong base tO win better development could be made． Key Words：Product quality,Q