酒店情景英语chapter 2 Bell Service.pptVIP

Chapter 2 Bell Service Part I Dialogues Part II Vocabulary Study Part III Listening and Speaking Part IV Practical Writing Part V Feature Reading Dialogue 2 Meeting the Disabled Guests Dialogue 3 Valet Parking Dialogue 4 Saying Goodbye to the Guest Vocabulary Study 1. Functional Sentences 2. Answer the Following Questions Exercise 1: Listen to the short dialogues. Fill in the blanks. Then practice with your partner. Exercise 2: Listen and Fill in the Missing Information. Exercise 3:Listen and fill in the blanks. Exercise 4: Complete the dialogue orally with the Chinese prompts. Exercise 5: Role Play 表示方向 入口 出口 紧急出口 楼梯 上楼楼梯 下楼楼梯 自动扶梯 电梯 残疾人设施 卫生间 男性 女性 Exercise: Plan a directory signature for your hotel health center Leaving Guest a Good First Impression Exercise 1:choose from below an appropriate Chinese to match each equivalent in the passage. Exercise 2: Substitution Practice 泊车服务 The garage is---- . Around the corner. At the end of the drive. Ok, no problem .just leave it to me. You may go to the Reception Desk first while I am parking the car. I will return the key to you later. 与客人道别 All you baggage is here. The taxi is waiting just outside. I hope you’ve enjoy your stay here, here, sir. We look forward to see you again. How would you greet the guest who has never stayed in your hotel before? What would you say to offer help to guests arriving at the hotel? What is your response to guests “thank-you” expressions? How would you direct the guests to park their car? What would you say to guests who have checked out and are leaving your hotel? Dialogue 1 Staff: Good morning. sir.-------- Guest: Hello. It is nice here. Staff: Thank you ------------,please. Guest: Thanks. Dialogue 2 Staff: -----------in the trunk of the cars? Guest: Yes, several pieces. Staff: -------------it. Guest: That’s so kind of you . Dialogue 3 Staff: ----------,Mr.. and Mrs. Reagan. Guest: Nice to see you again , too. Staff: We hope yo