临床护士苦恼的原因及应对策略的系统综述.docxVIP

临床护士苦恼的原因及应对策略的系统 综述 王雪马星臧渝梨 山东大学护理学院 摘要： ［R的］系统综述临床护士的苦恼成因及应对策略，为制定合适的干预举措奠定 基础。［方法］检索 2016 年 12 月 31 日前发表于 PubMedCochraneEBSCOScience Direct、Wiley、Web of Science、OV1D中国知网、万方和维普数据库中有关 临床护士苦恼的中英文文献，并由2名研究员进行文献筛选、质量评鉴和资料整 合。［结果］共纳入31篇文献，分析发现苦恼是一种负性情绪体验，可影响护士 的身心健康和社会人际交往，其至出现职业倦怠和离职等不良后果。导致苦恼的 原因可分为生理状态不佳、工作内容繁杂及人际沟通困难，可通过个体、医院和 社会3个方面积极应对。［结论］临床上应重视与工作密切相关的护士苦恼，尽早 识别与积极有效应对，以促进身心健康，保障优质护理服务可持续发展。 关键词： 临床护士;苦恼;应对;人际沟通;身心健康;人际交往;职业倦怠; 作者简介：王雪，硕士研究生在读，单位:250012,山东大学护理学院； 作者简介：马星，单位：250012,山东大学护理学院。 作者简介：臧渝梨，（通讯作者）单位:250012,山东大学护理学院。 收稿日期：2017-06-16 A systematic review of causes of annoyance of clinical nurses and its coping strategies Wang Xue Ma Xing Zang Yuli School of Nursing, Shandong University; Abstract： Object! ve:To systematic review the cause of annoyance of cl inical nurses and its coping stratcgies, in order to provide basis for making appropriate interventions. Methods:Chinese and English literatures on clinical nurses annoyance were retrieved in PubMed, Cochrane, EBSCO, Science Direct, Wiley, Web of Science, OVID, CNKI, Wanfang and VIP database before December 31, 2016. The literature screening, quality assessment and data integration were carried out by 2 researchers. Results:A total of 31 literatures were included. The review showed that annoyance was a negative emotional experience affecting physical and men tai health and int erpersonal rela tion ships among nurses, even causing burnout and tumover. The causes of armoyance could be divided into poor physiological status, complex job contcnts and difficult interpersonal communications, and they could be resolved through individuals, hospitals and society. Conclusion:We should pay more attention to nurse s annoyance, which was closely related to work, identify and respond effectively as soon as possible, so as to promote physical and mcnteil health and ensure the susta in able devclopmc nt of high quality nursing service. Keyword： clinical nurses; annoyance; coping; interpersonal connnunication; interpe