酒店房务英语课件韩东红 ISBN9787566301130 PPTModule 4.pptVIP

《 酒店房务英语》 Module Four Services at the Front Desk (1) leading-in Situational dialogues Pattern Drills Role play Policies and Procedure of using the safety box Reading— Top Hotels in the World (I) Module Four Leading-in Why the front desk is the “public face” of a hotel? Why guests often get a good or bad feeling about where they are staying within the first few minutes of their stay? (often based on ●the helpfulness and friendliness ●the staff should be aware of the requirements from the guests and get prepared to solve all of their problems.) The dialogues are about the services that hotels provide ◇ A Room Change in Dialogue 1  ◇ A Safe Deposit Box in Dialogue 2  ◇ Showing Directions in Dialogue 3  ◇ Guests Who Arrive in Late Dialogue 4 Situational dialogues The following pattern drills should be recited by the students● Reception. May I help you? ● Can you change the room for me? Its too noisy． ● Im awfully sorry, sir．/ I do apologize．/ No problem, sir． ● Well manage it, but we dont have any spare room today．Could you wait till tomorrow？  Pattern drills ROOM CHANGE SLIP Name: Mr.Simon From 3009 To 3020Room No.: 3009??Room Rate: $210??Date: 20th.May??Remarks: the room is too cold and the bed is not comfortable. ??CC:Housekeeping; Information; Deposit; Cashier; Reservation; Switchboard; Bellboy Role play 1. Greet the guest.2.Ask the guest fill up the form.3. Choose a safety box according to size of the item.4. Open the box with both keys.5. Give one key to the guest.6. GSA checks the form, put the safe deposit number on the card and sign… Policies and procedures of using the safety box ◆the types of the hotels Reading— Top Hotels in the World (I) ◆ other characteristic hotels * 去除PPT模板上的--无忧PPT整理发布的文字 首先打开PPT模板，选择视图，然后选择幻灯片母版 然后再在幻灯片母版视图中点击“无忧PPT整理发布”的文字文本框，删除，保存即可 更多PPT模板资源，请访问无忧PPT网站-- 使用时删除本备注即可 ? 将此幻灯片插入到演示文稿中 将此模板作为演示文稿（.ppt 文件）保存到计算机上。 打开将包含该图