酒店初级英语培训.docxVIP

LESSON1 GREETING FAREWELLS问候及道别 VOCABULARY welcome 欢迎 back 回来 enjoy 喜欢 service 服务 pleasant 愉快的 satisfaction 满意 safe 安全的 look forward to 盼望 trip 旅途 wish 希望 later 稍后 definitely 肯定地 HRASES ON THE JOB Welcome back. 欢迎回来。 It’s nice to see you. 很高兴见到你。 Have a good day. 祝您愉快。 See you later. 回头见。 Thank you for coming. 感谢光临。 Hope to see you again. 希望再见到您。 Have a safe trip. 一路平安。 TALKING TO THE GUEST Staff: Good morning. Mr. Smith. How are you today? Guest: Good morning. Jane. I’m fine, thanks, and you? Staff : I’m fine too. Are you checking-out today? Guest: Yes, I think so. Staff : Did you enjoy your stay here? Guest: Yes, I did. Staff : I hope our service is to your satisfaction Guest: Sure. I’m very pleased with everything here. Staff : Thank you. I wish you a nice trip home and look forward to seeing you again. Guest: Thank you. I’ll definitely come to shama again.  LESSON 2 INTRODUCTIONS 介绍 VOCABULARY meet 遇见 certainly 当然 call 叫 would 愿意 come from 来自 sure 好的 introduce 介绍 spell 拼写 colleague 同事 PHRASES ON THE JOB It’s nice to meet you. 很高兴见到您。 My name is John Smith. 我叫约翰.史密斯。 My colleagues call me John. 我同事叫我约翰。 I am twenty years old. 我20岁。 I come from Shanghai. 我来自上海。 I am new here. 我是新来的。 Let me introduce you to John Smith. 我把你介绍给约翰.史密斯。 TALKING TO THE GUEST Staff : Good morning, sir, May I know your name? Guest: Certainly. My name is John Smith Staff : Would you please spell your last name? Guest: Sure. P-a-r-k-I-n-s-o-n, Parkinson. Staff : How do you do Mr. Parkinson? Welcome to our hotel. Guest: How do you do? Very nice to meet you. Staff : Hope you’ll enjoy you stay here. Guest: I think I will. Staff : See you later. Guest: See you.  LESSON 3 APOLOGIES道歉 VOCABULARY excuse 原谅 right away 马上 apologize 请求原谅 wait 等待 mind 介意 moment 片刻 trouble 麻烦 mean 想要 happen 发生 mistake 错误 assure 保证 bill 账单 check 检查 PHRASES ON THE JOB Excuse me. 打扰一下。 Would you please wait a moment? 请稍等好吗？ Would you mind waiting a second? 请稍等好吗？ I am sorry for the trouble. 很抱歉为您带来麻烦。 I am terri