瓶口发霉问题的控制措施.docVIP

Supply Chain management供应链管理 Supply Chain management 中国上海市浦东金桥出口加工区桂桥路539号 邮编：201206 电话：（86 21 传真：（86 21）5032 1076 No. 539 Gui Qiao Rd., Pu Dong Jin Qiao Export Process Area, Shanghai 201206 Stepping up control/action over Mould on finish 瓶口发霉问题的控制措施 Dear Colleagues, 各位同事： Below is a summary of the July consumer complaint for Mould on finish extracted from CCCLs July consumer complaint report. 下表是从可口可乐有限公司七月份客户投诉报表中摘录出来的七月份关于瓶口发霉的投诉摘要。 Mould on finish (total 108 cases) 瓶口发霉 (总共108个) Bottlers receiving complaint 接到投诉的装瓶厂 Number of Complaint in July 2003 2003年7月投诉数 Bottlers receiving complaint 接到投诉的装瓶厂 Number of Complaint in July 2003 2003年7月投诉数 Hunan湖南 2 Zhuhai珠海 38 Jilin吉林 3 Dongguan东莞 13 Beijing北京 1 Guangzhou广州 4 Chendu成都 1 Hangzhou杭州 7 Qingdao青岛 3 Nanjing南京 19 Shenyang沈阳 2 Xiamen厦门 3 Wuhan武汉 2 Xian西安 2 Shenmei申美 8 ? ? Needless to say, we need to step up control and action. In July 108 cases averaging to three complaint a day nationalwise. You may have already heard of a recall incidence in Japan also on Mould on finish. From what has been happening over the last few weeks, I am expecting the Aug figures to be higher. Clearly we would not like to see any recall happening to us. To achieve this we have to look at tightening up both remedial and preventive actions. To the best of our effort - we shall try to replace and not recall defective product. The following shall apply with immediate effect. 无需多言，我们需要采取控制行动。7月份全国总共有108个瓶口长霉的投诉，平均每天就有3个。你可能已经听说过日本同样关于瓶口发霉的召回事件。从过去几周内发生的事情，我预料8月份的瓶口发霉投诉数会更高。显然我们不希望再看到有任何的召回事件。为此，我们必须看紧补救措施和预防措施。我们努力的最大好处是——我们可以尽力去“替换”而不是“召回”有缺陷的产品。以下的措施将会迅速产生效果。 On remedial action－requiring input from the Sales team 补救措施——需要销售队伍的加入 1. Upon receipt of any consumer complaint on mould on finish - note the production code and obtain from the complainant where the product was bought. Visit the outlet to see if the same batch product still exist. If so, take (or buy) a case back to the laboratory for inspection. If all clean