海外购物中纠纷如何进行投诉处理.pdfVIP

海外购物当中最期待就是收到商品的那一刻，这一刻有人会欣喜若狂，看到自己买到的东西如获至宝， 以白菜价买到正品的打折商品肯定让人高兴，但是也有 RP不好的童鞋，收到商品那一刻也是当头一棒的 时候，有可能网站商家发错了货，发少了货，发的货有破损或者发货过程中货物损坏等等，这就需要海购 的朋友们了，通过各种方便来挽回损失。下面爱购转运的小编就为您详细的介绍一下： 首先，当然是联系是商家反映情况来解决，而国外商家都比较诚信，售后服务也比较好， 90%都能通 过此途径解决。而联系商家方式可以有三种，电话、网站在线联系和邮件，前两种建议英文比较好的童鞋 采用，对于一般的童鞋还是邮件来的实在，下面就讲讲写投诉信 (Complaint letter) 的注意点： 1、要写清楚购买情况，包括订单号、产品名称、序列号、日期、购买地点，这个可以通过前面收到 的订单确认邮件来查询或者通过小票 ; 2、说明要解决的问题，是商家发错了货，还是发少了货，或者货物有破损等等。 3 、自己的具体要求，对于海购的童鞋可能要向商家说明下商品已经被您带回国内了，不方便退货了。 4、允许的解决时间，一般可以不写，如果有特殊时间要求的，写上也无妨。 投诉信范本 /Complaint letter sample August 1, 2006 To: AAA Company 888 South Company Street Chicago, IL 60000 From: John Smith 999 South West Main Street Chicago, IL 60000 Attn: Customer Service RE: PO#445392749; AAA Lawn Mower Model #A456 In the last 10 years, I have used your law care products on many occasions and I have been highly satisfied with the results. However, I recently purchased a lawn mower from your company and I have been dissatisfied with the product. First of all, when I unpacked the product and begin assembly, I found that I was missing the plastic mower guard and cap cover, which reluctantly took 12 weeks to get delivered. Secondly, I noticed after the second use that the lawn was cutting in an irregular manner. Upon further inspection I noticed that the mower blade was rotating at an angle. I went to local store #567 where it was purchased and they chuckled as I explained my dissatisfaction with the product. They were rude and unhelpful, claiming that I must have hit something in my lawn. When I took the blade off, I noticed that the mower was not put together properly and a welded edge on the coupler had split open. This was not due to operation or misuse. I verified this with a local lawn mower service company. Since