2021年酒店前台英语面试abc资料.docVIP

Key Sentences（关键句子）　　780.Why are you leaving your present job？　　你为何要离开现职呢？　　781.Im desirous to leave my present employment so that I can improve my position and have more responsibilities.　　我期望离开现职就是为了提升我职位和取得更多责任。　　782.Id like you to tell me some of what youve been doing recently.　　我想请你告诉我你最近一直在做什么？　　783.Every day I go to work on time to guarantee the proper operation of the front desk.　　我天天按时上班，以确保前台工作顺利进行。　　784.We accept booking，tell about room rates，find out how the bill will be paid and help the guests to check in and check out.When some guests want to have cancellations，change rooms or extend a reservation，we should always offer our help with courtesy.　　我们接收订房、解释房价、看用户以什么方法结算，帮助用户入住及结账。假如有用户要求取消预订、换房间或延长住宿时间，我们总是给周到服务。　　785.In what way do most clients check out？　　多数用户以什么方法结账？　　786.Most clients check out by credit card，travellers cheques or Master card.Our hotel doesnt accept personal cheques.　　多数用户用信用卡、旅行支票或万事达卡结账。我们不接收个人支票。　　787.How do you deal with a reservation mix-up？　　你们怎样处理订房出现差错？　　788.If we are booked solid，I would first of all apologize to the clients for this mistake.Then Ill ask them to rest on the chairs while I contact another hotel for them.　　假如全部房间全部已订完，我先向用户道歉，然后请她们坐下休息，我为她们另外联络一个宾馆。　　789.What would you do if the guests total bill exceeds the credit limit？　　假如用户账单超出信用卡限额怎么办？　　790.I would ask if the guest is willing to pay the difference by cash.If not，Ill try to get permission from the office which set the limit to extend credit over that amount.　　我先征求用户意见，看她是否愿意用现金支付差价。假如不愿意话，我就和发卡机关联络，看能不能扩大限额度。　　791.Why are you interested in working with our hotel？　　你为何对到我们宾馆工作感爱好？　　792.My past work experience is closely related to this job.I am confident of doing the job well.Therefore I am desirous to get this post.　　我过去经验同这份工作亲密相关，我有信心把它做好。所以我很想得到这一职位。　　793.Dont you like the work？　　你不喜爱那份工作吗？　　794.I liked the work. However， the hotel is too small for me to widen my experience.　　我喜爱那份工作，但那家宾馆太小了，难