酒店总机如何转接电话(行业规范).docVIP

Guest Locator Feature 为客人接电话至指定地点 批准人： 派送： 客房部 页数 PAGE 2 / NUMPAGES 2 Purpose目的: To provide guests with the option to forward his calls to his whereabouts if arranged in advance with the telephone operator. 为客人提供如果事先和接线员约定，则将其来电转至其所在处的服务。 To provide confidentiality and privacy for the guest adhering to guest instruction. 根据客人的指示为客人保障机密性和隐私性。 Policy 政策: It is the policy of the hotel to provide efficient telecommunication service for the guest. 这是酒店为客人提供高效的通讯服务的政策。 Procedure: 程序 When receiving the instruction from the guest to place his call to his whereabouts, the Telephone Operator has to take down following instructions and double check with the guest: 接到客人将其电话转至起所在处的指示时，接线员将执行以下操作并与客人反复核对 Guest Name and Room Number 客人名字和房号 Duration 持续时间 Location and Telephone number 所在地的电话号码 Any Specific Instruction 其他任何指示 The Operator repeats the information to check its accuracy with the guest. 接线员和客人重复核对信息的准确性。 Then proceed to enter the above information to the computer system. 然后在计算机系统中执行上述操作 The phone line of guestroom is programmed to forward all calls to the Operator at the switchboard by using the Guest Location feature during the desired period of time. 在客人要求的时间范围内接线员通过运用客人位置特征在接线总机上对客人房间电话线执行相关程序。 As a result, the Telephone Operator is able to attend to the caller and adhere to the guest instruction. 最后，接线员根据客人的指示关照客人的来电。 The Telephone operator has to delete the “Guest Location” program for the guest once the duration of the instruction is expired, the phone system will automatically resume the normal operation. 一旦期望的持续时间届满，接线员为客人将删除“客人位置”程序。电话系统将自动恢复到正常操作模式。 The guest locator should also be made in F/O system and cancelled accordingly. 客人所在位置同时还应该在前台操作系统中被输入和删除。 Forms 表格 Guest Locator Form 客人位置表 Guest Name 客人名字 Room 房间 From – To 持续时间 Location and Number 位置和电话号码 Instruction 指示