豪生国际酒店 SM-CS-003会奖旅游预订程序P1.docxVIP

Standard Operating Procedures-Sales Marketing Subject Effective Date : July 1, 2011 ：2011年7月1日 Policy No : SM-CS-003 Issued by : DOSM : 市场销售总监 Page : 1 of 1 Approved by : General Manager : 第一页 : 总经理 Distribution : Executive Committee All Associates : 高级行政委员会 全体员工 Meeting Team Member Reservations Receive meeting enquiry 接到会议询价 Tentative block the meeting 预定会议场地并 space and set trace plan 设定一个跟进计划 Copy the proposal to Reservations should 如果会议参加人数超过 10 人 the meeting require more than 10 guest Block the guest rooms and set trace plan 就把会议报价复印一份给预订 预定客房并设定一个跟进计划 Sign contract with meeting organizer 与会议组织者签订会议合同 Issue Event Order to the related department 在合同签订之后发会议预订单 as stated on the Order 给相关部门 require more than 10 guest rooms Issue Meeting Profile to Reservations/FO/FB/HSKP 如果会议需要的客房多于 10 间出会议预订单给预订部/ and other related departments should the meeting Change the booking status and assign rooms 前台/餐饮部/客房部和其他相关部门 改变预订状态并安排房间 Trace for deposit 跟进会议押金 Department Head 部门总监 General Manager 总经理 Date 日期 Date 日期