费尔蒙酒店[Fairmont] 员工的能力识别程序（英）P4.docxVIP

The Magazine of WorldatWork - The Power of Fairmont Hotels Resorts’ Strategic Employee Rec gnition Program By Matthew Smith, Fairmont Hotels Resorts, and Derek Irvine, Globoforce In the hospitality industry, service is directly tied to the bottom line, so innovative companies must create an employee engagement strategy that is motivating and meaningful to all employees. Toronto-based Fairmont Hotels Resorts has done just that with its Serviceplus Colleague Recog- nition Program. The one-of-a-kind strategic program embraces and communicates the company’s core values while helping create an engaged culture where its 30,000 employees — also called “colleagues” — deliver on the company’s mission and are fully committed to their day-to-day work, team, management and organization. “As a service-oriented organization, employee engagement is critical in creating and maintaining our brand and reputation,” Contents ? WorldatWork 2009. WorldatWork members and educational institutions may print 1 to 24 copies Contents ? WorldatWork 2009. WorldatWork members and educational institutions may print 1 to 24 copies of any WorldatWork-published article for personal, non-commercial, one-time use only. To order 25 or more print presentation-ready copies, or an electronic copy for distribution to colleagues, clients or customers, contact Gail Hallman, ghallman@ at Sheridan Press, 717-632-3535, ext. 8175. To order full copies of WorldatWork publications, contact WorldatWork Customer Relationship Services, customerrelations@, 877-951-9191. CASE STUDY QUICK LOOK Fairmont colleagues who receive an award can redeem their award from thou- sands of merchants all over the world. The company’s aggressive commu- nications campaign included monthly recognition celebration receptions and a guest ballot box where guests can nomi- nate employees for exceptional service. Serviceplus has helped Fairmont extend its global presence beyond Canadian borders. 877-951-9191 Fairmont made significant