《实用英语写作教程》课件—投诉信.pptVIP

* * * * * * * * * * * * * * 大连理工大学出版社 Section VI Complaint Letters 投诉信 　　投诉信通常写给野欺骗冶了我们的人、厂家或者商店，也可写给消费者协会、报界或者管理厂家的上司。写投诉信应假定差错问题不是厂家或者商店有意识出的。因此投诉信应该冷静、有礼貌。投诉信一般包括 3个段落： 　　1. 自我介绍，交代投诉内容，表明本信的目的和要求； 　　2. 说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理； 　　3. 表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。 1.6.1　Samples Sample 1 Dear Sir or Madam, 　　I am writing to make a complaint against your bad delivery service. 　　I’m afraid that the enclosed CD player doesn’t work. It is the third one I had to return this month. Other than the three I’ve had to return recently, I’ve always found your products to be excellent. I would be grateful if you could send a replacement and refund my postage. 　　I look forward to your reply and proper resolution of my problem. Please contact me by the address on the envelope or by phone at 6668888. 　　Sincerely, 　　Zhang Heng 1.6.1　Samples 译　文 尊敬的先生/女士： 　　我写此信是想投诉你们糟糕的快递服务。 　　我随信寄回的CD播放器不能正常运转，这已经是我这个月第三次给你们退回播放器了。除了最近退回的三个播放器之外，我认为你们的产品质量是非常优秀的。如果你们能给我退货并返还我的邮资，我将非常感谢。 　　我期待你的回答，也希望你们能早日恰当地解决好我的问题。如需联系，请用信封上的地址或打我的电话 6668888. 　　张衡 ( 1.6.1　Samples Sample 2 Dear Sir or Madam, 　　I am a customer who bought an SO200 type cell phone from your company on March 23rd, 2011. I am afraid I really must complain about the quality of this product. 　　After using the cell phone for two days several problems have been found. First, the cell phone could not send text massages any more. If I sent massages, it would suggest that there were some problems with the cell phone, which have made a lot of trouble to me. Second, the camera couldn’t work as well as before. As soon as I took pictures, it would turn into black color and there were no pictures kept in the picture files. 　　This kind of problem caused me a lot of troubles. I have been to your company to explain the problem twice. But because of some reasons, the problem has still not been solved. 　　I prefer to tell you directly in the hope that you will do something to solve my problem. I will be appreciative if you ei