基于因子分析的高星级酒店管理层员工职业满意度研究——以SL酒店为例.pdfVIP

基于因子分析的高星级酒店管理层员工 职业满意度研究 ——以SL酒店为例 【摘 要】作为旅游业的支柱产业，酒店业是旅游经济不可或缺的重要组成部分，酒店行业的市场竞争归根到底是管理人 才的竞争，而管理人才的实力取决于职业满意度效果。文章以SL酒店的管理层员工为研究对象，通过问卷调查法获取相关评 价数据并利用因子分析法对SL酒店管理层员工的整体满意度情况进行分析研究。结果表明：酒店管理层员工对薪酬待遇和工 作氛围的整体满意度相对较高，福利政策和晋升激励满意度较低。针对研究结果，提出相应的具体建议和措施，目的是通过案 例研究找出问题存在的共性，为高星级酒店的人力资源管理提供理论参考与实用借鉴。 【关键词】因子分析；高星级酒店；管理层员工；职业满意度 Study on Career Satisfaction of Management Staff in High-Star Hotels Based on Factor Analysis Taking SL Hotel as an Example Abstract: As a pillar industry of tourism industry, hotel industry is an indispensable part of tourism economy. The market competition of hotel industry is the competition of management talents, and the strength of management talents depends on the efiect of career satisfaction. This paper takes the management staff of SL hotel as the research object, obtains the relevant evaluation data through the questionnaire survey method, and uses the factor analysis method to analyze the overall satisfaction of the management staff of SL hotel. The results show that the overall satisfaction of hotel management staff with salary and working atmosphere is relatively high, while the satisfaction with welfare policy and promotion incentive is relatively low. According to the research results, this paper puts forward the corresponding specific suggestions and measures, in order to find out the commonness of the problems through the case study, and provide theoretical and practical reference for the human resource management of high-star hotels. Key words: factor analysis; high-star hotels; management staff; job satisfaction 际关系等方面，但对高星级酒店企业管理层员工的职业满意 引言 度调查研究则相对较少。虽然不同的学者基于研究视角的差 员工满意度的概念最早于1935年由Ho ockE提出，他 异在实践中提出了多样化的观点与结论，更有