店内客户关系管理：第三方订单流程概述.pptxVIP

SAPBestPracticesforRetailInstoreCustomerRelationshipManagement

SummaryofthescenarioThescenario“InstoreCustomerRelationshipManagement”containsprocesseswhicharefortheBusiness-to-ConsumercaseinconnectionwiththeSAPRetailStoreofimportance.

Alternative1–ThirdPartyOrderCustomerIndividualProcurementviaThird-partyorderAnunkowncustomercomesintothestoreandwantstobuyaspecificcatalogarticleCatalogarticlemeans,thestorehasacatalogfromthevendorcontainingallrelevantdatasuchasprice,size,weight,deliveryterms,deliverytimeetc.Thearticleisnotonstockatthestore,isnotcreatedinthesystemandhasalwaystobeordereddirectlyfromthevendor.ThestoreemployeecreatesaThird-Partyorder,thevendordeliversdirectlytothecustomer.HesendshisinvoicetotheCentral.Inthestorethecustomerinvoicewillbecreated.Thecustomerpaystheinvoiceatthestore.

Alternative2–SalesOrderSalesOrderwithcollectiondocumentAnunknowncustomercomesintothestoreandwantstobuyaspecificarticleThestoreemployeechecksifarticleisinstockBecausethearticleislargeandbulky,itisstoredinthewarehouse.Thecustomerisgivenaprintoutofthesalesorderandtakesittothecashdesk.Afterthepayment,thecustomertakesthereceipttothewarehousetopickupthegoods

InstoreCustomerRelationshipManagement

NopartofthispublicationmaybereproducedortransmittedinanyformorforanypurposewithouttheexpresspermissionofSAPAG.Theinformationcontainedhereinmaybechangedwithoutpriornotice.SomesoftwareproductsmarketedbySAPAGanditsdistributorscontainproprietarysoftwarecomponentsofothersoftwarevendors.Microsoft,Windows,Outlook,andPowerPointareregisteredtrademarksofMicrosoftCorporation.IBM,DB2,DB2UniversalDatabase,OS/2,ParallelSysplex,MVS/ESA,AIX,S/390,AS/400,OS/390,OS/400,iSeries,pSeries,xSeries,zSeries,z/OS,AFP,Intelligen