项目9 酒店接待员—任务2（课件）- 《酒店客房接待实务》同步教学（中国旅游出版社）.pptxVIP

任务二：酒店接待员的仪容仪表酒店客房接待实务

酒店接待员的仪容仪表案例导入CourtesyEnglishontheTelephoneMrs.Penny，thesupervisor，andanewoperator，TammyintheTelephoneExchange.Tammy：Hello，thisistheEliteHotel.Tammyspeaking（Putscallthrough）.Mrs.P：Tammy，pleaseremembernevertosay“Hello”.Itsoundstoofamiliarandcasual.Say“Goodmorning”，orwhateverthetimeoftheday.Tammy：Ialwaysusedtosay“hello”intheo?ceIworkedinbefore.It’ssofriendly.Mrs.P：Yes，butweareinthe“courtesyindustry”dealingwithguests，notfriends.Also，youneednotgiveyourownname.Tammy：I’msorry.Myoldbossalwaysaskedmeto