DELL供应商持续改善流程.pptVIP

* The Little Red Wagon Company (LRWC) produces wagon shells, which includes the tub, wheel and axle assemblies, handle and steering mechanism. They provide these as a completed and painted assembly, to which Dell adds parts from other Suppliers (such as wood rails and wheel covers) to create the Dell “Austin Flyer” model wagon, which is sold worldwide. LRWC assembles their wagon shells in two different plants, LRWC USA, located in Vermont, and LRWC Asia/Pacific, located in Taiwan. The LRWC plants use common Suppliers for some parts, and independent local Suppliers for other parts. Each plant provides the wagon shells to different Dell assembly sites worldwide, where the “Austin Flyer” models are assembled and distributed. * In order to experience the overall Supplier-Customer environment, CIP meetings would be scheduled alternately at Dell and LRWC facilities. The first CIP session with LRWC, for example, would be held in the Dell Braker facility in Austin, the next at the LRWC plant in Vermont, the next at Dell’s assembly plant in Europe, the next at the LRWC Asia/Pacific facility, and so on. This would assure a complete understanding of needs, capabilities and challenges of both parties and allow participation from all areas of each company over time. * The example will show through the components of the Continuous Improvement Process how Dell and LRWC work together to enhance the Dell Customer Experience. In this example, LRWC only provides one product to Dell, the wagon assembly. If LRWC provided Dell with other assemblies, such as wheelbarrows or garden carts, the expectation for quality standards and continuous improvement efforts of that entire product line would be the same. * * The Process Map shows the flow of Supplier products through the Dell assembly facilities. It can be viewed in two distinct, but connected, parts. The first portion of the map shows the Supplier side of the process, and the second portion of the map shows the Dell side of the pr