导游英语实务教学配套课件卢凤萍导游英语实务项目一模块二.pdfVIP

项目一 导游生活服务 Project Ⅰ Service Procedure Part 模块二迎接服务 Module 1 Meeting the Guest 《导游英语实务》 东北财经大学 出版社 2010 项目目标 AIMS:  1.能掌握团队和散客旅游者的接团以及送团程 序 （已解决）  2.能为旅游者提供酒店入住服务并处理相关问 题  3.能带领旅游者顺利用餐、购物和进行娱乐活 动 《导游英语实务》 东北财经大学 出版社 2010 模块二 入店服务 Module 2 Check-in 《导游英语实务》 东北财经大学 出版社 2010  The procedure of helping group guests check in is a little different from that of individual guests. As usual, there will be a tour leader in the group, and he will have a group visa, and the necessary information of the guests are shown on it, so it’s unnecessary for the guests to show their passports at the hotel. 《导游英语实务》 东北财经大学 出版社 2010  The tour guide should communicate with the clerk at the front desk first and make sure he can get the right rooms, then, he should help the tour leader distribute the rooms, certainly, before showing the room keys to the guests, the guide should remind them of the necessary information of the rest arrangement. 《导游英语实务》 东北财经大学 出版社 2010 《导游英语实务》 东北财经大学 出版社 2010  1、协助办理住店手续  Part Ⅰ  Check in Guests with a Group Reservation  (Li