医患关系双方认知差异比较研究.pdfVIP

E息~ Jl Yihuangu幽nxi {巾圈庭院管理}范 31 榻第 1 期(总第 354 黯)?ll~1 同 医患关系双方认知差异比较研究* 锁 自 目的为了解睬，嗦跟市对眩辑关系认姻的裴舜，从附对构建相谐眩慧关系摆出舆葡针对性的对策和攘氓。 万法对北京、就现和成郁的 6~京眩抒机构的 375 书脏务人员相 702 毡患者进行问卷调寰。结果 医均认为眩愚关系紧张 的比例明盟高于想15. 医怨关系现状对医均影响较大;医患双均国认为医疗体制、媒体舆论建医患关系的:.t要影响四素: 医患双15对现f牙医患纠纷的防范栩解决措施认可庭用较低。第馆加强医患闸的宵娘沟通:健全医疗体制，促边相谊医患 关系:侧立舆论宣传的E确导同作用;建宜健余霄娥的医黯纠纷的解决机制，探索宵娘的预防措施。 ~锺调医患关系认细鳖舜医务人员患者 中回分S腿.. R197.32 文赋银志码 B 文章.... 1∞1-5329(2011 )01-∞15-03 Study on Cogn就ive 0附erenc嗣加刷刷n Doctors and Patient曝 ofDoctor翩pati81忧刷刷刷刷pl四。吨， WEI Jun-li. XIANG Xue-pi吨，们U/Chin刷刷刷al Management. 制1. 剖 (1) :鸭-17 Abstract Objective T 0 understand cognitive differences on the doctor -patíent refatíon协ip in doctors and patíents t and to make some recommendations on how to build the harmonious doctor 叫patient relationship. Methods Questi创于 naire survey was conducted among 702 patients from 6 medical institutions selected in Beijing, Chengdu and Wuhan. 事 Result旨 More doctors than patients consider that the doctor -patient relationship is very tense. And the current sítuation of doctor叩patient relationship has more influence on doctors. Both doctors and patients consider that health care sys销 tem and mass media are the main factors. In the opinωns of both doctors and patients. the current measures, which : are made to prevent medi佣I dispute , are of líttle use. Conclusion The effective communication between doctors and patients should be enhanced. the health care system be improved to enhance harmonious doctor -patient relatíonship , the correct direction of publish opinion be established, the e仔ective medical dispute settlement mechanísm be fo密 切时， and effective economíc preventive measures be explored. Key words doctor忡patient relatíonship，∞gnítive difference, doctor. patient First啊authors address College 01 Medicine Health Management , Tongjí Medicat 臼阳胆， Huazhong Universi~ of Scíence Technology , Wuhan , Hubeí , 430030 , Ch?na 研究对象与方法 知及医疗责任险对医患关系作用的认知等。 本研究采用现场问卷调查的方法，在北京、武汉和成都 分别选取二、五级医疗机构各 1 家，共发放医方问卷 450 份、