On the head nurse in the role of nurse-patient relationship.docVIP

 PAGE \* MERGEFORMAT 6 On the head nurse in the role of nurse-patient relationship [Keywords:] care management; nurse-patient relationship With the change of the medical model and patient awareness of the law, the level of patient demand for medical care and higher and higher nurse-patient relationship is more important. Nurses in the clinical work, patients face different every day, and with patients contact number, a long time, it is to produce more nurse-patient disputes. matron as the first line of clinical nurse managers, should accurately grasp the psychological characteristics of patients, because she is both a protector of the interests of patients, but also the voice of nurses , so the nurse-patient relationship plays an irreplaceable role. A cause of conflict between nurses and patients 1.1 The attitude of nurses service patients is sometimes difficult to meet the needs identified, and some nurses do not want to explain, some interpret the law incorrectly, simply indifference to answer questions, operate machinery, precautions account is unclear, so that patients misunderstood or unbearable to lead to care patient relationship conflict. 1.2 The hospital can not meet patient needs existing conditions existing hospital facilities, resort conditions, management system and there is gap between patient needs, patients do not know the hospital rules and regulations, do not understand the reality of conditions, and for our misunderstanding. Plus some patients, “the health care light”, a time when the demand not met, they tend to be passed on to nurses who discontent. If the patient of the hospital “patients leave the system out” is offensive, do not leave out doctors, nurses to give intervention, patients tend to vent their discontent directed at nurses. 1.3 Patients trust health care professionals because of the social environment, the media guide and other effects, some patients the heart of the purpose of medical services are biased. Whe