Sales staff to communicate with customers, six exclusive.docVIP

 PAGE \* MERGEFORMAT 3 Sales staff to communicate with customers, six exclusive A bogey: rude question, allow customers to generate resentment Sales staff to communicate with customers, to understand and respect the customer’s ideas and views, to know people have their own needs, but each thought, can not force customers to buy your product. Example, some sales staff to see clients intend to purchase products or the product (or service) raise objections, immediately ‘pressed’ Customer: Why do not you buy this product? questioning or interrogation tone conversations with customers, the sales staff is not polite performance, is a reflection of lack of respect for people. Second, avoid: talking straightforward, so that customers feel embarrassed Customers vary widely, their knowledge and insights are not the same, the sales staff to communicate with customers, if you find there is nothing wrong in understanding the customer’s place, do not bluntly pointed out that this is not to say that he is not right. Generally, people humiliated in front of the most taboo, embarrassing, salespeople should not speak too straightforward and outspoken is not always a good thing. Kant once said: ‘The man is concerned, the biggest insult than to say he was stupid; For women, the biggest insult than to say she was ugly.’ Unmissable salespeople talk to object, because those people in language, the use of Good conversation skills, communication arts, to gently against the customer advice. Three bogey: Verbal cold, so that customers can not participate Sales staff and customers talk, attitudes must be enthusiastic, language must be sincere, and conversation should reveal true feelings. Saying goes: ‘touching heart who Mok peace love.’ This ‘love’ refers to sales staff true feelings, only with your own truth to exchange each other’s emotional resonance. Four bogey: Command instructions, so that customers feel that you’re too proud Salesperson talking with customers, smi