Sales staff to resolve the psychological conflicts create outstanding sales results.docVIP

 PAGE \* MERGEFORMAT 6 Sales staff to resolve the psychological conflicts create outstanding sales results ‘Sales are emotional delivery, confidence in the transfer. ‘ This is what we in the sales training is often imparted to the students is an important concept. Sales and service personnel to their emotional state, their views on the commodity, the attitude of the enterprise, will imperceptibly affect the customers, the market for brand, product ideas, consumer confidence to buy the operation. Sales personnel, service personnel, reception staff and other personnel service companies constituted the bulk of the main body of the relationship between them and the quality of customer interaction in most cases determines the customer’s business, the brand of view. Therefore, the enterprises to improve service quality remains the key lies in people. Regardless of how advanced the hardware business, complete, but human interaction is the key to customer emotional experience. Customers because of certain personnel to provide excellent service for the brand, business service as a whole to give a higher evaluation of the results may also be due to certain personnel of the services provided by the poor quality of the brand, leaving the overall service bad impression. Employee satisfaction in order to create satisfied customers. Service, first of all is the internal customer service. Any one company will inevitably face how to improve internal customer satisfaction issues. It includes: how to recruit the skills excellent, his attitude is the right employees? How that can be mobilized in the workplace, the work of staff passion and enthusiasm? How can creativity of staff used in the service, offering customers a more personalized service excellence? It is worth noting the key is: enterprise must pay attention to connective tissue and the outside world, that is cross-border people. Play the role of cross-border workers to create a market, customers and business connect