三星酒店标准(国外英文资料).docVIP

三星酒店标准(国外英文资料) Star hotel standard and classification conditions: 6.3 three star The 6.3.1 hotel layout is reasonable and convenient for guests to move in the hotel, the facilities are safe and the appearance has certain characteristics. 6.3.2 public information graphic symbol conforms to LB/T 001; 6.3.3 air conditioning facilities, all areas ventilated well, air quality meets national standards. 6.3.4 has a computer management system which is suitable for the hotels stars. 6.3.5 facilities for guest services are maintained in good condition, complete, complete and hygienic, and maintain normal function. The staff dressing room, public toilet, bathroom, dining room, dormitory and other work and welfare facilities have corresponding management system, consistent with the hotel star image. The various instructions and services are also expressed in both Chinese and English. 6.3.7 facilities for facilities and services in the front room are required A. there is a front room to accommodate the reception. The interior is beautifully decorated. There is a general service desk which is commensurate with the scale of the hotel and the stars. There are signs in both Chinese and English, 24 hours for reception, inquiry and check-out service. C. provide message service; Provide a lump-sum billing service (except for the goods); Provide credit card services; To provide foreign currency exchange services in 12 hours; G. front desk hotel service project materials, hotel price list in both Chinese and English local traffic map, the national tourist traffic map, the local tourist attractions is introduced, the main transport schedules, adapted to hotel guests of the newspapers and magazines; H. 24 hours for room reservation I have valuables and facilities, safe and hidden, to protect guests privacy; J.To set up a doorman and to deliver the guests in 16 hours; We have a special luggage service. We provide luggage service for our guests in 18 hours. There is a small piece of luggage.