银行规范服务与管理素质提升培训（Specification for bank services and management to enhance the quality of training）.docVIP

银行规范服务与管理素质提升培训（Specification for bank services and management to enhance the quality of training） Specification for bank services and management to enhance the quality of training Specification for bank services and management to enhance the quality of training courses is one of Tan Xiaofang of division of enterprise training, is the main course of three days, respectively, from the bank service etiquette, service specification management and enhance the quality of the bank lobby manager to introduce you, help bank employees create a quality brand image, set up the bank. Subject: standardize bank management and service quality promotion Lecturer: Tan Xiaofang Training time: 3 days Tan Xiaofang training features: 1, attitude + action: tackling the problem, action is good! 2, know + do: the combination of knowledge and ability to do is really! 3, evaluation + training: have a good effect to enhance an antidote against the disease! Training requirements: 1, all involved in training a tooling 2, computer and projection equipment, concave meeting room arrangement, there are interactive games venues The purpose of training: 1, improve the quality of quality of bank managers 2, improve the bank counter service standardization level 3, familiar with the bank complaint handling skills 4, master the standard bank etiquette knowledge and skills 5, optimize and standardize the business hall of bank service process 6, learning business new service concept of the bank to the customer as the center 7, overall image and business hall service guide, set up the bank brand The training object: The bank teller counter, bank business hall manager, lobby manager, lobby manager VIP The form of training: Vivid teaching, multimedia presentations, individual training, role-playing, interactive communication, case discussion, consultation Training background: Management guru Peter? Drucker told us: the measure of whether an enterprise can flourish, just look back the customer troops behind i