analysis- on the customers personality and capacity（分析-客户的个性和能力）.doc

Analysis: On the customer’s personality and capacity Research papers Download News: Many companies in the recruitment of information inside that “a strong personality disturbance” generally see this job, will find such companies should be not very good. Pair have enough confidence in their own company , are you afraid of the following people have personality do? when employees are very personal, how to weigh it? The following is from this point of customer service to explain about the “personality” and “ability” this thing Have their own ideas is a very good thing, whether the company or the project, when the boss when the meeting with all of them, most people are submissive habit, this time you speak out, do not speak for everyone or dare to think of things after the whole project could also allow a qualitative change. Well, this is your ability and you dare to say NO, dare to do something others did not dare to do, stick to their feel for things. then, This is the personality, nice point, charisma. The following two cases of customer service: A customer usually either small or private life in the company, compare their ideas are a person who looks very easygoing, but insisted that some of the things in the time to chat with customers will put some feel good customer service too Very good, very familiar with Taobao sales process and product knowledge, but once the customer has hit the small A bottom line and they will be some small A service is not good ... for example, or some other negative comments. standing friend angle Think about it, in fact, this approach excusable, but standing customer service professional point of view, can not make things difficult for the customer to guide ease in communicating with customers on the question of principle too personal too, so the final result the difference in assessment, the company pays the bill, customer needs to do their own interpretation. turning a circle, finally be ending. had to admit that the abi