有效沟通三大步骤六个程序（Three steps and six procedures for effective communication）.docVIP

有效沟通三大步骤六个程序（Three steps and six procedures for effective communication） Three steps and six procedures for effective communication Communication starts from the heart, communication is everywhere, the topic of communication is often new, because of poor communication, problems caused by communication obstacles emerge in an endless stream. The real reason, for many reasons, such as: the heart is covered with dust, unwilling to communicate freely, communication barriers;; personality, self enclosed, or do not understand the human nature, the lack of communication skills. The basic channel of communication is to get rid of the mental barrier and open the heart. But its necessary to master basic communication skills. Know the principles of communication, know how to communicate skills, will be handy in many ways, increase their personal charm. At work, how to deal with customer complaints correctly, avoid escalation of contradictions, damage company reputation and image; In life, how to resolve the difficult to avoid interpersonal disputes, the dispute, to avoid causing a vicious incident; in the market, how to have negotiation skills, to maximize the interests of vested interest or avoid suffering economic losses. Family, how to use positive communication methods, to create a harmonious family atmosphere, to avoid the formation of cold violence family. In the workplace, how to shape their own good communication skills, let oneself become a workplace pride; gain; avoid subtle interpersonal problems. Here is an outline of the general complaint in dealing with the work: I. communication steps: First, deal with the mood, then understand things, and finally solve things. Subdivided into six programs. Take care of the mood and break it down into control and comfort. Understand that things are broken down into four major technologies. Resolve things into feedback and repair. Two, communication procedures: control - Comfort - understand - feedback - calm down (1) control ones