交易，服务行业的六西格玛工具简介.pptVIP

Introduction To Transactional Six Sigma Tools交易，服务行业的六西格玛工具简介 Learning Objectives 学习目标 Learning Objectives 学习目标 To gain an exposure to useful Transactional Tools like 了解什么是交易， 服务行业的六西格玛工具 Categorical Data Analysis 分类数据 Data Organization Tools 数据组织工具 The Design and Analysis Of Surveys 调查的设计和分析 Queuing Theory　　　　　　　　排队理论 Forecasting Methods　　　　　　预测方法 The Service Industry营运、服务性行业 Service Sector - Transactional Processes服务性行业 – 交易类流程 Transactional Processes tend to be more hidden than Manufacturing Processes. 服务业流程有比制造流程更加隐蔽. Transactional Process Maps turn the “hidden” Process Steps into “visible” Process Steps. 服务业流程过程图把“隐藏”工序转化为“可视”工序. Overview of the 7 “New” Management Tools“新”管理七工具概述 Tools for organizing verbal data 　组织口头数据 Affinity Diagram To identifying the problem in a chaotic 亲和图 situation and generating potential causes 在复杂的情况下查明问题，并确定潜 在原因 Relations Diagram To determine solutions by clarifying 关联图 casual relationships in a process with complex interrelated causes 从众多互相纠缠的复杂原因中找出某 些特殊关系，以寻找适合的解决策略 Overview of the 7 “New” Management Tools“新”管理七工具概述 Tools for putting problems into solvable form 帮助解决问题 Tree Diagram To systematically finding the best strategies 树形图 for meeting an objective 系统地寻找获得目标的最佳策略 Matrix Diagram To clarify problems by analyzing multi- 矩阵图 dimensionally 多方面思考问题，进一步明确问题 Overview of the 7 “New” Management Tools管理七工具概述 Tools for analyzing and improving the process　 过程分析和改善工具 Arrow Diagram To establish optimal schedules and 箭形图 controlling effectively 制定最理想的日程安排并有效控制 PDPC Chart To produce the desired result from many PDPC图 possible outcomes 从众多可能的结果中找出最想要的结果 Verbal Data　口头资料 Difficulty arise in expressing one’s thoughts in brief, specific sentences that others can understand and accept. 用几句简单而又具体的话就能使别人了解你的想法不是一件容易的事情 Different people can interpret the same statement differently. 不同的人对于相同的事情会有不通的解释 It is hard work understanding and fine-tuning words and their connections. 明确各个单词的含义和联系，并搭配得当也不是一