《餐饮服务英语》Module 12.Room Service.ppt

Module 12.Room Service Module 1. 1 Teaching Objectives Task 1 Take and Process Room Service Orders Task 2 Set Up Trays and Trolleys Task 3 Set Up Trays and Trolleys Task 4 Present Room Service Meals and Beverages Task 5 Present Room Service Accounts Task 6 Clean Room Service Area F B Situational Expressions-------- -Private Dining, your room service delivery! -Good evening, sir/madam, your room service order, please! -Where may I place the trolley/tray conveniently? -Sir/madam, could you kindly sign the bill? -If you need anything else or you wish to have your tray/cart removed, please dial 6. -Enjoy your meal and have a nice evening! -What would you like to have for your breakfast, please? -We do have all the types of breakfast. -Please take your time to decide. There in no rush. F B Situational Expressions-------- -Why not try Chinese breakfast? It is light and healthy. -How would you like your egg to be cooked, madam? -We have homemade pickles. -Where can I place the breakfast, please? -Would you please sign here? -Is there anything else I can do for you, please? -Could I come for the clearance an hour later? -Hello. Room service. May I help you? -We’ll have your order sent up in twenty minutes. -Hi. I’m in 2046. Could you send up a bottle of champagne and some strawberries, please. -I know it’s not on the menu, but I was wondering if I could get an order of fried rice. -I’m not feeling very well. Could I get some hot tea and bread, please? F B Tasks of Practice ----- Sample of Task 1 ---- Room service David is a room service waiter. He is taking the ordered breakfast to the guest whose name is Green. David: (knocks at the door and says) Room service. May I come in? Green: Yes, come in please. David: Good morning, Mr. Green. Here is your breakfast. Where can I place it, please? Green: Would you please place it onto the tea table over there? David: All right. Here is your American breakfast: a glass of grape juice, two fried eggs, a medium portion of cornfl