U公司品质规划与流程改进-工业工程专业论文.docxVIP

上海交通大学工程硕士学位论文摘要 上海交通大学工程硕士学位论文 摘要 万方数据 万方数据 U 公司品质规划与流程改进 摘 要 汽车门锁行业的竞争愈发激烈，质量的提高本身就是成本的节约，同时还从 客户满意中获得更多的新机会。本论文就是选取 U 公司的一条门锁产线在量产初 期碰到的实际问题展开，对品质规划进行逆向思考。 人是企业的核心竞争力，作为生产线的一线员工很大程度决定产品的质量， 在新项目初期，产量少，潜在风险识别不到位等不稳定因素多的情况下，怎样调 解生产需求和员工利益的矛盾，本论文从人员需求，招聘规划，员工沟通，绩效 考核方面对现有的做法进行分析和建立新的流程。 TS16949 中的 APQP 汽车行业内质量规划的指导标准，对照这份 APQP 分解公 司的项目开发流程，发现重要关键特性的来源有待提高，建议用 QFD 的方法改善。 同时，U 公司现有的 PDCA 方法不能解决前期的很多问题，本论文创新性的运用 DOE 方法解决铆接过程能力不足为例，拓宽了 U 公司问题解决的新思路。 本论文最后通过 U 公司门锁产线应用新的人力资源管理方法和 QFD,DOE 的运 用，验证了新方法的效果和可行性，可以解决 U 公司新项目量产初期的品质不稳 定的问题，同时为制造行业的品质规划提供借鉴与指导。 关键词：品质规划，绩效管理，质量功能展开, 试验设计，流程改进 I 上海交通大学工程硕士学位论文ABS 上海交通大学工程硕士学位论文 ABSTRACT QUALITY PLANNING IMPROVEMENT IN U COMPANY ABSTRACT Nowadays, product quality is a base line to survive in the sharp competition in most of business fields. The U company is a key provider of door locker product in auto industry in China. The Thesis focuses on the real project of quality planning and process improvement during the pilot release of new production line in U company. Based on detail analysis on current situation, we created a new process to improve the operator recruitment, team communication and KPI evaluation, which was confirmed getting significant progress in practice. APQP is a guide procedure in TS16949 in automotive industry. When we follow the guide to run the product development, new challenge appears that some key features cannot fully meet customer demands. By the original PDCA cycle in U company, we cannot find the root cause at all. With my suggestion, the new quality methods, such as QFD and DOE, were introduced to quality team. With the new quality tools, we improved the key features. As an example, a DOE case was covered in the thesis which improved the Cpk of riveting process significantly in the new production line. In the last part of the thesis, we confirmed the feasibility of new quality planning method which is a combined solution of employee incentive mechanism, QFD and DOE. It s