流程化沟通方式在提高妇产科护理服务质量中应用效果评价.docVIP

流程化沟通方式在提高妇产科护理服务质量中应用效果评价 　　摘要：目的 探析流程化沟通方式在提高妇产科护理服务质量中的应用效果。方法 研究对象来自我院2012年1月~2013年12月在妇产科住院的100例患者，实施流程化沟通方式前随机选择50例(对照组)，实施流程化沟通方式后随机选择50例(观察组)，比较实施流程化沟通方式前后护理投诉、护理纠纷和患者护理满意度。结果 与流程化护理沟通实施前相比，流程化护理沟通实施后护理投诉、护理纠纷较前减少，而患者满意度显著升高，差异有统计学意义，P0.05。结论 流程化沟通方式能够规范护理人员沟通方式，减少因沟通不良引起护理投诉和纠纷，提高患者护理满意度，值得进一步在临床推广和应用。 　　关键词：流程化沟通；妇产科；护理质量；应用效果 　　Application Effect Evaluation on Improving the Nursing Service Quality in the Department of Gynecology and 　　Obstetrics by Streamline Communication Way 　　CHEN Xia 　　(Santai County Maternal and Child Health Hospital of Mianyang City,Santai 621100,Sichuan,China) 　　Abstract：ObjectiveTo explore the pplication effect evaluation on improving the nursing service quality in the department of gynecology and obstetrics by streamline communication way.Methods100 patients hospitalized in the department of obstetrics and gynecology treated in our hospital from January 2012 to December 2012 were selected as research objects,The control group was randomly selected before implementation of routing communication(50 cases),the observation group was randomly selected after implementation of routing communication(50 cases)Nursing complaints,nursing disputes and patients satisfaction before and after implementation of routing communication were compared. ResultsCompared with the streamline nursing before the implementation of communication,the nursing complaints,nursing communication was earlier to reduce medical disputes,and patient satisfaction increased significantly,the difference was statistically significant,P0.05.ConclusionStreamline communication can standardize the nursing staff communication,reduce nursing complaints and disputes caused by poor communication, improve patient care satisfaction,it is worthy of further promotion and application in clinic. 　　Key words：Streamline communication；Department of Obstetrics and Gynecology;Nursing quality;Application effect 　　护理服务质量的评价已经不仅仅体现在一个医院护理人员的护理技术水平，而总是从患者的感受出发，尤其是新一轮等级综合医院评审细则更是强调以患者为