精益管理模式在急诊护理风险防范中应用价值.docVIP

精益管理模式在急诊护理风险防范中应用价值 　　[摘要] 目的 探讨精益管理模式在急诊护理风险防范中应用的价值。 方法 选取2016年4月～2017年3月我院接收的急诊患者196例，2016年4月～2016年10月接收的患者实施常规急诊护理分为对照组，2016年11月～2017年3月接收的患者实施精益管理模式进行干预分为研究组，对比两组患者护理过程中风险事件及投诉发生率，并对患者护理满意度情况进行分析。 结果 研究组患者护理风险事件发生率2.04%、投诉率1.02%与对照组10.20%、8.16%比较，差异有统计学意义（P0.05）；研究组患者护理总满意度94.90%明显高于对照组81.63%，差异有统计学意义（P0.05）。 结论 急诊护理风险防范中应用精益管理模式的效果显著，风险事件发生率及投诉率明显降低，护理满意度高，值得临床推广应用。 　　[关键词] 精益管理模式；急诊护理；护理差错；风险防范 　　[中图分类号] R472.2 [文献标识码] A [文章编号] 2095-0616（2017）09-150-04 　　Value of application of lean management model in risk prevention of emergency nursing 　　YANG Zhihua1 WU Minyan2 HUANG Xiaoling3 HU Zhen4 YE Lihua1 　　YE Huilian4 LI Jianmei5 　　1.Department of Emergency，Longchuan County Peoples Hospital，Longchuan 517300，China；2.Department of Outpatient，Longchuan County Peoples Hospital，Longchuan 517300，China；3.Operation room，Longchuan County Peoples Longchuan，Longchuan 517300，China；4.Department of Nursing， Longchuan County Peoples Hopital， Longchuan 517300， China； 5.Longchuan County Traditional Chinese Medicine Hospital，Longchuan 517300，China 　　[Abstract] Objective To explore value of application of lean management model in emergency nursing risk prevention. Methods 196 cases of emergency patients treated in our hospital from April 2014 to March 2016 were selected.Patients received routine emergency care from April 2016 to October 2016 were divided into control group，and patients received lean management model from November 2016 to March 2017 were divided into study group.Incidence rates of risk events and complaints in nursing were contrasted in the two groups，and satisfaction of patients with nursing was analyzed. Results The incidence rate of nursing risk events in study group was 2.04%，and complaints in study group was 1.02%，which were significantly different when compared with those of 10.20% and 8.16% in the control group （P0.05）.The total satisfaction rate of nursing care in the study group was 94.90%，which was significantly higher than that of 81.63% in the co