笔记本电脑设计项目的质量和进度管理的研究-项目管理专业论文.docxVIP

2 2 上海交大工程硕士学位论文 ABSTRACT ABSTRACT This article is based on my real working experience. In a notebook design, most of components and modules are built internally, and cannot change them easily by end user. So all those component and module vendors should provide efficient and in-time technical support to notebook designers after the project kicked off. Then how to track customer’s design projects and how to provide efficient technical support to all designers will impact customer projects’ risk and cost. In this article, all new ideas and theories are based on basically PM knowledge. We will analysis and discuss current performance evaluation system of support engineers, and the problems in this system. Meanwhile the article provides suggestions and a new tool to improve the traditional cor-work relationship between NB designers and component vendors. With the technical revolution in the internal technical support department, and the application of new project management tool, the manager will improve the power of monitor to his engineers. This improvement strongly increased the response time of design issues between technical support team and customer designers. In addition, with the new tool’s application, the performance of technical support engineer could be more quantified. In general, the development of customer projects management enhanced traditional working model. With the separation of customer projects, the review progress would be standardized. With the data summarize by data base, we can provide more reliable evolution result for our products. Finally, this system can provide more reasonable performance review results for technical support engineer. Keywords: notebook computer, technical support engineer, performance evaluation system, ERP 学位论文原创性声明 本人郑重声明:所呈交的学位论文，是本人在导师的指导下， 独立进行研究工作所取得的成果。除文中已经注明引用的内容外， 本论文不包含任何其他个人或集体已经发表或撰写过的作品成 果。对本文的研究做出重要贡献的个人和集体，均己在文中以明 确方式标明。本人完全意识到本声明的法律结果由本人承担。 学位论文作者签名: 上海交通大学 学位论文版权使用授权书 本学位论文作者完全了解学校有关保留、使用