华亭煤业集团小区物业管理业主满意度测评体系研究-工商管理专业论文.docxVIP

万方数据 万方数据 Subject : Research on the Satisfaction Evaluation system of Owners on Property Management in Hua Ting Coal Community Specialty: Master of Business administration Name : Zhang Shan jun （Signature） Instructor: Wen Bing zhou （Signature） ABSTRACT Along with the property management is becoming more common in the modern community construction and development, the contradiction between the owner and property company has surfaced. Owners complained about property company property management is not standard, the service and charge discrepancy.Property company is slow, improve intend to negative. A vicious cycle lead to property management overall satisfaction is low. Based on this, reflect the residential owners satisfaction index system, regulating the behavior of property management, improve the level of property management, and promote the harmonious development of society, become the practical problems facing property company. In this paper, from the origin, connotation and historical evolution of property management, analyzes the present situation and trend of urban property management, puts forward the practical problems. Then based on the concept of the owner satisfaction index, draw lessons from the literature, to put forward including six primary indexes and 22 secondary indicators, owner satisfaction evaluation index system. Then, select huating coal group residential area in the form of questionnaire and interview to investigate. The investigation of huating coal group residential district 180, 73.2% of the owner, have certain representativeness. Then using analytic hierarchy process (ahp) and fuzzy comprehensive evaluation method to evaluate the owner satisfaction. Finally, through the perfect, form a practical and convenient owner satisfaction index system, to improve the management level of property management company, promote the owners satisfaction provides effective management tools. This study enriched the connotation of the traditional proper