前厅部-02-前台收银 操作标准与程序.pdf

Front Office Department Front Cashier 前台银收 2013 Edition Policy and Procedure 政策和程序 PP Name: Front Office Accounting Functions PP No.: FO-CH-001 政策名称： 前厅部的会计职能 编号： Department: Front Office Issued date: April, 2013 部门： 前厅部 发布日期： 2013 年4 月 Division: Cashier Issued by: 分部门： 收银 发布人： Apply for: Corporate Level 公司 Approved by: 适用于： Property Level 酒店 批准人： Purpose 目的: To establish the procedures on Front Office Cashiering functions 确立前厅部出纳职能的程序 Policy / Procedure 政策/程序: 1. House Fund Exchange 1. The cashier, before his shift, must confirm the balance of the house fund and make exchanges if necessary. 2. The General Cashier handles exchanges. 3. When the General Cashier is not on duty, the exchange request made by the Food and Beverage Cashier must be tended to. 2. Registering Room Bills In registering the checked in guest registration card sent by the front receptionist into the front POS, the following items must be paid attention to. 1. Whether the person in the prior shift has input the PMS registration. 2. Whether the room numbers on the registration card has not been registered in the PMS already. 3. Whether the name and the number of parties do not differ from the reservation card. 4. Whether, in case of a room discount, a properly authorized application for discount room is attached. When the application is not attached, the discount policy must be confirmed. The front receptionist must be requeste