富天公司员工满意度研究-工商管理专业论文.docxVIP

摘要企业的最终目标是做到三个满意：员工满意，顾客满意和股东满意。其中 摘要 企业的最终目标是做到三个满意：员工满意，顾客满意和股东满意。其中 员工满意是顾客满意和股东满意的基础，只有员工满意了才能为工作投入更大 的热情，从而创造出更大的顾客满意，才能保证企业的持续生存和发展，保证 企业的利润，进而保证股东满意。 员工满意度又称工作满意度，员工满意度是员工积极性状态的晴雨表，是 一个综合性的指标，它不仅受员工个体因素和相关工作因素的影响，还受所在 单位的总体经营状态和发展前景的影响。满意度调查的实质是员工对公司人力 资源管理工作的监督，体现了企业文化中员工参与的思想，促进了公司内部管 理的改善。通过员工满意度调查，企业可以对自身管理中所存在的问题进行“诊 断”，进而系统地解决问题，提高生产效率、降低人员流失率，增强了企业的员 工归属感和凝聚力。 本文从企业实际情况出发，根据富天公司的案例来研究员工满意度，结合激 励理论和相关研究分析影响员工满意度的因素，通过对富天公司员工满意度的问 卷调查，对数据进行整理分析，并且针对具体问题提出改进对策，从而提高人本 化管理水平，真正实现由人力资源优势到市场竞争优势、生存发展优势和综合效 益优势的根本转变。使企业在提高员工满意度和忠诚度，减少人员流出率，节约 企业的人力资本，提高运营效率等多方面受益，更为重要的是，对企业运营有着 十分重要的现实意义和应用意义。 关键词：员工满意度；激励理论；富天公司；改进对策 ABSTRACTThe ABSTRACT The final goal of the company is satisfy the employee，customer and shareholder． The employee satisfaction is the foundation of the customer satisfaction and shareholder satisfaction．If the employee satisfied,they will put more passion into the work and make more customers satisfied．Employee satisfaction can spur the development of the corporation．Finally，the shareholder will be satisfied． The employee satisfaction is the job satisfaction．The satisfaction investigation is a way that employee supervised the management of the company．The employee satisfaction reflected staff participating in the enterprise management．It Can improve the management level and strengthen the sense of belonging． This paper combined the motivational theory of influencing satisfaction with the reality that the Futian company in present development．According to the satisfaction investigation,find out the problem and make the constructive suggestion．Finally，it Can translate the human resource advantages into the competitive edge and growth advantages．So enhance the employee satisfaction will decrease the dcmission of the staff and save the human capital．Above all，the research of employee satisfaction has the reality significance and application effect． Keywords：Employee satisfaction：Motivational theory：FuTian company； Constructive suggestion 目 目 录 第一章绪