MC3_管理沟通的相关理论.pdf

Lecture 3 Related Theory of Management Communication Human Human Classic Relations Resources Theory Theory Theory Classic Approach Historical and cultural background Scientific management Bureaucratic organization Historical and Cultural Background Industrial Revolution beginning of modern organization  Time：1870s  Place: Started in England, followed by a rapid expansion of industrialism in Northern Europe and North America  Result: factory system in place of labour workshop, machinery in place of manual labour, industrial society in place of agricultural society Impact on Organization and Management Communication  Change in the relationship between people due to change of social production and way of allocation resulted from factory system  Change in way of managerial communication due to labour division and hierarchy Scientific Management  Pioneer:Frederic Taylor(1856-1915)  Book: Principles of scientific Management  Viewpoint: the best management is a true science, resting upon clearly defined laws, rules and principles Human Relations Approach The Hawthorne Studies and Mayo’s viewpoint Barnard’s viewpoint Ohio State University’s study of leader traits Herzberg’s two-factor theory Fiedler’s contingency theory Simon’s decision-making model The institutional school Historical and Cultural Background  Time: 1929-1940  Event : the Great Depression World War II a new way of understanding human behaviour Elton Mayo believed that:  Society is comprised of groups, no